Refund policy

At Moon chic, we take pride in delivering high quality products that celebrate your confidence and style. While we do not offer returns or exchanges, we understand that sometimes issues may arise.

When Can You Request an Exchange?

We only accept exchanges in case of a genuine issue from our end, such as:

• You received a wrong item
• The product has a manufacturing defect
• You received a damaged item

How to Request an Exchange?

• Email us at themoonchicclothing@gmail.com or DM us on @_themoonchic within 48 hours of delivery.
• Share your order number and clear images/videos of the issue.
• Our team will review your request and get back to you.
  
• If approved refund as a store credit will be recieved within 7 days 

Important Notes

• We do not offer exchanges for size issues, change of mind, or personal preferences.
• The product must be unused, with tags, and in original packaging.
• If approved, we’ll arrange a replacement or store credit as per availability.

Our team is dedicated to ensuring you have the best experience with Moon chic. If you need any assistance, we’re always here to help!